Frequently Asked Questions
Everything you need to know about your Crate & Barrel experience.
What are your delivery and shipping options?
We offer standard shipping for smaller items via UPS or FedEx, and our premium In-Home Delivery service for larger furniture pieces, which includes assembly and packing material removal.
What is your return policy?
Non-furniture items can be returned within 90 days with a valid receipt. Furniture items must be returned within 30 days and may be subject to a restocking fee.
Do you offer fabric and wood swatches?
Yes, we provide complimentary swatches for most of our upholstered furniture and wood finishes to help you make the perfect choice for your home.
Can I track my furniture order?
Absolutely. Once your order is processed, you can use our online tracking tool with your order number and zip code to see the real-time status of your delivery.
Do you provide interior design services?
Yes, our 'The Design Desk at Crate' offers free professional design services. You can book an appointment online for a virtual or in-store consultation.
How do I care for my Crate & Barrel furniture?
Detailed care instructions for various materials—including wood, leather, and upholstery—are available on our website under the 'Product Care' section to ensure your pieces last for years.